Practice policies
for smooth sailing
Our goal is to provide high-quality, engaging virtual speech therapy while ensuring a smooth experience for families.
Below are the key policies that help keep our services effective and accessible.
Attendance & Scheduling
At CloudSpeech, we hold a reserved therapy spot for each client. Our policies help ensure smooth scheduling for all families while keeping therapy consistent and effective.
Cancellations & No-Shows
✔Less than 24 hours’ notice: Full session fee applies.
✔More than 24 hours’ notice: You must reschedule within 14 days during regular clinic hours or it counts as a no-show.
✔Extended absences: If you need to miss more than one week, provide 14 days’ notice. If you take a break longer than three weeks, your spot will be released, and you may rejoin via the waitlist.
✔Insurance does not cover no-show fees.
Running Late?
✔If you are more than 15 minutes late, the session is considered a no-show and will be billed in full.
✔If you arrive late but within the first 15 minutes, the session will continue for the remaining time.
Need Time Off?
✔Breaks up to three weeks are allowed, but the cancellation policy still applies.
✔If you plan to pause therapy for more than three weeks, your account will be placed on hold, and you can rejoin via the waitlist when ready.
CloudSpeech offers flexible, pay-as-you-go scheduling with no long-term commitments. Our policies are in place to respect both our clients’ time and our therapists’ schedules, ensuring everyone benefits from a structured yet flexible system.
Insurance & Payments
Do You Accept Insurance?
✔ CloudSpeech is in-network with Blue Cross Blue Shield of Texas.
✔ For all other plans, we are an out-of-network provider and can provide superbills for reimbursement.
✔ Families can also use HSA/FSA funds for payments.
Does Insurance Cover No-Shows or Cancellations?
❌ No. Clients are responsible for no-show and late cancellation fees.
Onboarding & Therapy Expectations
What’s Included in the One-Time Onboarding Fee?
✔ Account setup & intake paperwork
✔ Client portal access
✔ A quick-reference guide with session details & therapist contact info
✔ Superbill setup for insurance reimbursement (if applicable)
How Do I Get Started?
✔ Step 1: Parent Consultation (20 minutes) – Discuss concerns, review logistics, determine if CloudSpeech is a good fit.
✔ Step 2: Welcome Visit (20 minutes) – A fun, interactive session with your child to assess communication skills.
Evaluation Process
✔ Conducted over one or two sessions depending on the child’s needs.
✔ Includes a summary report with individualized therapy recommendations.
Privacy, Security & Communication
How Is My Privacy Protected?
✔ CloudSpeech follows strict HIPAA compliance to ensure confidentiality.
Text Message (SMS) Policy
✔ Text reminders are used only for appointments.
✔ No data is shared with third parties.
✔ If you prefer not to receive SMS reminders, let us know and we’ll update your preferences.
How Do I Contact CloudSpeech?
✔ Use the client portal messaging tool or email us:
hello@cloudspeech.com (General)
cancellations@cloudspeech.com (Scheduling)
billing@cloudspeech.com (Payments)
